WILLEMSTAD – Telecommunications provider Flow has responded to what it describes as inaccurate reporting regarding the introduction of Local Number Portability (LNP), a major reform in the telecom sector that will allow customers to keep their mobile phone number when switching to another provider.
Local Number Portability is expected to be introduced on Curaçao within the coming weeks, marking a significant change for consumers who have long been tied to providers because of the risk of losing their phone number when changing services.
The Regulatory Authority of Curaçao (RAC) has confirmed that the technical preparations for LNP are nearing completion. Recent media reports suggested that Flow would need to show visible service improvements before January or risk structural losses in market share and revenue once number portability becomes available.
In response, Flow stressed that although the legal framework for LNP has been finalized, the system is not yet operational. According to the company, the rollout requires close coordination between all mobile providers and the regulator, as well as formal approval of an implementation date through a national decree. Flow stated that these steps are currently underway.
The company also announced that it will soon launch a public information campaign to explain how Local Number Portability works and how customers can benefit from it once it becomes available.
Addressing recent service disruptions, Flow acknowledged that outages had occurred as a result of external network issues. The provider emphasized that communication with customers remains a top priority and said it is committed to providing clear and timely updates on the impact of such incidents, recovery progress, and available alternatives.
With the introduction of LNP drawing closer, the development is widely seen as a turning point for competition in Curaçao’s telecom market, potentially giving consumers greater freedom of choice and stronger leverage over service quality.